Ticketing is a fundamental management process of IT service delivery. Customers typically express their requests in the form of tickets related to problems or configuration changes of existing systems. Tickets contain a wealth of information which, when connected with other sources of information such as asset and configuration information, monitoring information, can yield new insights that would otherwise be impossible to gain from one isolated source.
May 22, 2020 • All ages
This release is not yet approved.
Release Date: May 22, 2020
Platforms: Windows, Mac OS X, Linux
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